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The Dollar Business Bureau Refuting the claims of any slowdown in the Indian IT sector, Law and IT Minister Ravi Shankar Prasad said on Tuesday that the sector will generate 25-30 lakhs jobs by 2025. “As (the) IT minister of the nation, I completely deny and refute that there is any downturn in the employment in this sector. It is robust, slated for great growth and once digital economy ushers then you can fathom its development,” said Prasad, while sharing the achievements of the Ministry of Electronics and IT in the past three years. The Minister said that the IT companies in India have created 6 lakh jobs in the past three years. “IT firms directly employ around 40 lakh people and about 1.3 crore indirectly. ...

Sneha Gilada Global In-house Centres (GIC) are an integral component of the Indian IT industry and contribute significantly to the country's service export revenues. They have also been immensely beneficial to the economy in terms of employment generation. But the broad function of a GIC has changed dramatically in the last three decades, from being purely an operational vehicle delivering cost advantage by way of employing cheap labour; to driving strategic innovation and acting as a brand's window of penetration into new markets.  Celebrating the growing role of GICs in a modern day global enterprise, NASSCOM (National Association of Software and Services Companies) organised the 8th edition of its GIC conclave. The two-day event, inaugurated on April 20, was held in the city of Hyderabad, which is one among India's prominent IT hubs. The summit's prime ...

The Dollar Business Bureau Amazon Development Centre on Wednesday announced plans to unveil its two new customer service centres in Coimbatore and Noida later this year. The company’s Coimbatore facility will start in April, while the Noida one will be inaugurated in June. "The new customer service facilities in Coimbatore and Noida will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience," said Raj Raghavan, Director, Human Resources APAC. The new customer service facilities will handle Amazon’s pre- and post-order services through several mediums such as chat, e-mail and phone. "The facilities will help create employment for hundreds of customer service personnel in Tamil Nadu and Uttar Pradesh," Amazon said in a statement. With these two ...

The Dollar Business Bureau Players engaged in Business Process Outsourcing (BPO) in healthcare sector in India are facing stiff competition from their Filipino counterparts, said a study titled ‘Medical Process Outsourcing in India’. The joint study by Associated Chambers of Commerce and Industry of India (ASSOCHAM) and Ernst & Young (E&Y) described the Philippines and other low-cost locations as a big challenge to Indian healthcare BPO industry. “Competition from leading healthcare BPO companies in the United States is a big challenge for Indian vendors, since most of them are specialists in the healthcare sector and provide an increased gamut of services as compared to Indian vendors,” the study said. Lack of clarity in terms of laws related to taxation, data privacy, ...

 The Dollar Business Bureau The government is likely to put in place a policy to set up a large number of call centres in smaller towns across the country. A new BPO (Business Process Outsourcing) policy has been finalised and around 48,000 seats have already been identified, according to IT and Telecommunication Minister Ravi Shankar Prasad. “I have finalised a policy for call centres in smaller towns. I have approved 48,000 seats and the expression of interest will be invited soon for the purpose,” Prasad said at the foundation laying ceremony of the National Institute of Electronics and Information Technology (NIELIT) headquarters in New Delhi. New seats for call centres will be distributed among states on the basis of ...

The Dollar Business Bureau To ensure strict vigil on unfair practices in businesses involving internet and other networking platforms, the Competition Commission of India (CCI) will intensely analyse multi-dimensional high-technology markets. The fair trade watchdog said that it will now focus on intense analysis of multi-sided high-technology markets involving network industry and more complex markets that need greater understanding of economic theories, anti-trust analysis and theories of harm. “Recent development about net-neutrality and other high-tech issues is an area where the Commission will be stressing,” CCI member SL Bunker said on Saturday. Speaking at an international conference on competition law organised by IT and BPO industry body ASSOCHAM, Bunker said that his organisation will now shift its focus away from basic ...

The Dollar Business Bureau The Union Minister for Communications and Information Technology, Ravi Shankar Prasad on Friday, said that the Make in India Policy, Smart cities, Digital India and liberalization of defence manufacturing, among others are creating larger demand for the technology solutions and hardware in India. The Union Minister expressed his vision towards creating a larger scope for technology solutions and hardware in the Indian market. He was speaking to M K Tsai, global Chairman, Media Tek, one of the largest chip-design companies in the world. In a meeting with the Union Minister, M K Tsai informed the Minister that his company is committed to provide technology services to India and is keen on expanding its base in the country. ...